AI-Powered Call Analysis

Every call becomes
intelligence

Automatically transcribe, extract income and employment data, score compliance, flag risk, and draft follow-ups — on every borrower call.

< 60s
Transcription time
6
Extraction domains
3
AI agents per call
10
QA scoring criteria

How It Works

From call to intelligence in under 3 minutes

01

Call Ends

Inbound, outbound, or dialer — every call is captured automatically.

02

Transcribed in Seconds

Speaker-diarized transcript with word-level timestamps. You vs. borrower, labeled.

03

AI Extracts Everything

Income, employment, property, assets, declarations — pulled into structured fields.

04

Scored & Filed

Compliance score, QA scorecard, risk flags, and follow-up tasks — all automatic.

AI Extraction

Six domains extracted from every call

One optimized AI call analyzes the full transcript and pulls structured data across all six mortgage domains — with confidence scores on every field.

Identity

Name, DOB, SSN (last 4), contact info

Property

Address, purchase price, occupancy, type

Employment

Employer, title, years, income type

Financial

Income, assets, liabilities, reserves

Compliance

Declarations, disclosures, consent

Intent

Loan purpose, timeline, preferences

Confidence threshold for auto-approval85%
Manual reviewAuto-approved

Parallel Analysis

Three AI agents on every call

Like having a scribe, a junior LO, and an underwriter all listening simultaneously.

The Scribe

Comprehensive Recap

5 C's of credit analysis, key decisions, commitments, and next steps from every call.

Junior Loan Officer

Application Analysis

Pre-qualification calculation, DTI analysis, document requirements, and loan product recommendations.

The Underwriter

Risk Assessment

Risk flags across credit, income, employment, property, and compliance — with severity ratings.

Quality Assurance

Every call scored

10 weighted criteria evaluated on every call. Compliance adherence, product knowledge, active listening, empathy — all measured automatically. Scores feed into coaching dashboards and performance reviews.

4.5
Excellent
Average team score this month
4.5+
Excellent
4.0-4.5
Good
<3.5
Needs Work

QA Scorecard

Auto-generated
Compliance
12%4.8
Product Knowledge
12%4.6
Problem Resolution
15%4.5
Active Listening
12%4.3
Communication
12%4.7
Empathy & Rapport
10%4.2

Real-Time

Live call whisper

AI suggestions appear on your screen during the call — talking points, objection handlers, compliance reminders, and rate info. The borrower never sees or hears them.

💬
Talking Points
🛡
Objection Handling
Compliance Alerts
📊
Rate Info
Questions to Ask
🎯
Closing Cues
Delivered in under 2 seconds

After Every Call

Five automations run simultaneously

AI Summary

Quick, standard, executive, or coaching — four summary types per call.

Action Items

Tasks extracted and created in your dashboard with priority and due dates.

Follow-up SMS

Personalized draft referencing call details — review and send in one tap.

Compliance Score

TRID, fair lending, consent, rate accuracy — seven dimensions scored.

Sentiment

Borrower sentiment tracked through the call — trajectory and risk flags.

GLBA-grade security on every call

Full SSNs are never stored — only last 4 digits. All PII is redacted before AI processing. Transcripts encrypted at rest and in transit. Two-party consent state detection built in. Complete audit trail on every access.

Stop taking notes. Start closing.

Every call analyzed. Every field extracted. Every risk flagged. Start your free trial — no credit card required.

Read the Training Guide