Meet Aria
The AI that calls every lead in 60 seconds, qualifies borrowers in natural conversation, and transfers hot prospects live to you with a full briefing. 22 specialized agents. Every channel. Always on.
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One AI. Every channel.
Aria orchestrates voice, SMS, email, live transfer, voicemail, and scheduling from a single intelligence layer. Every interaction informs the next.
Calls every lead in 60 seconds
Aria places an AI voice call the moment a lead arrives. Natural conversation, not a robocall. She qualifies borrowers, answers questions, and decides the next step — all in under 3 minutes.
Two-way AI text conversations
Claude-powered responses that adapt to borrower tone and context. Aria references prior calls, emails, and qualification data — no canned templates, no repetition.
Sent from YOUR Outlook address
Hyper-personalized emails sent via Microsoft Graph from your actual inbox. Open and click tracking update lead scores in real time. Borrowers reply directly to you.
Hot leads, transferred live
When a borrower is ready, Aria bridges them to you with a whisper briefing — name, credit, loan type, timeline, everything. Average transfer time: 8 seconds.
Ringless drops with SMS follow-up
AMD detection triggers a pre-recorded voicemail, followed by an automatic SMS 15 minutes later. No missed opportunities, ever.
Books your calendar automatically
Aria checks your real-time availability via Microsoft Graph and books consultations directly. Borrowers get confirmation SMS and a prep sequence before the call.
Natural conversation. Real qualification.
Aria asks one question at a time, adapts based on answers, and never feels scripted. By the end of a 3-minute call, she knows credit range, timeline, loan type, employment, and price range — everything you need to close.
"What type of loan are you looking for?"
"We're looking to purchase our first home."
"What price range are you targeting?"
"Around $420,000."
"And what's your estimated credit score?"
"I think it's around 740."
"Are you currently employed — W-2, self-employed, or retired?"
"W-2, both of us."
"What's your timeline — are you ready now or still exploring?"
"We want to be in a house by summer."
22 agents. One brain.
Aria is not a single bot — she is a fleet of specialized agents orchestrated by LangGraph. Each agent is an expert in its domain, and they share context in real time.
"Incoming transfer. Sarah Johnson. Purchase, $420K, 740 FICO. W-2 employed, both borrowers. Timeline: before summer. Property: single family, Charleston SC. She is ready to proceed."
8 seconds from qualified to connected.
When a borrower is ready, Aria places them on a brief hold, dials you, plays a whisper briefing with everything you need, then bridges both of you into a live conversation. If you are unavailable, she creates a priority callback and texts you immediately.
Every interaction informs the next.
Aria shares a unified memory across voice, SMS, and email. She never asks the same question twice, never repeats context, and always knows where the conversation left off.
Unified Memory
Qualification data from a call is available in SMS. Email engagement signals inform the next voice conversation. Nothing is siloed.
Engagement Scoring
Every touchpoint updates the lead score. Call answered: +10. SMS reply: +5. Email opened: +2. Appointment booked: +20. Scores drive channel selection.
Channel Preference
Over time, Aria learns which channel each borrower responds to most and weights future outreach accordingly. Prefer texting? You will get texts.
Your pipeline. In your pocket.
Aria is not just the AI on the other end of the phone — she is the app on yours. The Perennia AI mobile app puts your entire pipeline, every notification, and every transfer at your fingertips. And with CarPlay integration, Aria rides with you. Available on iOS.
Enterprise-grade compliance. Built in.
Every AI interaction passes through multi-layer compliance checks before dispatch. Not an add-on — it is the foundation.
Quiet hours enforced (8am–9pm borrower local time). Prior express consent verified before every automated contact.
Aria never asks about race, sex, religion, national origin, marital status, or age. Every response checked before sending.
Federal and state registry checked before every outbound dial. Stale DNC data blocks the call entirely — fail-closed.
Registered campaign, carrier-approved throughput. STOP/HELP handled instantly with full audit trail.
Tenant isolation on every query. Audit logging on every state change. PII filtered from logs.
License number included in every email footer and call disclosure. State-specific rules enforced per LO.
Your leads are waiting.
Aria is ready.
Every minute without Aria is a lead that went to voicemail and never called back.